Create a requirement matrix
Separate identity, address, age, payment ownership and source-of-funds checks with the requested field and reason.
This page is a decision worksheet built around a specific search task. It separates observable records, first-party wording and unresolved claims so the conclusion can be checked again after a material change.
Verify the upload channel
Navigate through the independently verified account and confirm the data controller. Never use remote access or share live authentication secrets.
Log document decisions
Record file type, covered field, submission, receipt, rejection wording and replacement without publishing sensitive originals.
Escalate the unresolved field
Ask for a written reason, accepted alternative and review owner, then attach the timeline to a formal complaint if the loop continues.
More documents are not always more evidence
Send only what is proportionate and requested through a secure route. Passwords, OTPs, full security codes, wallet seeds and private keys are never KYC documents.
Questions this page resolves
What should a repeat request explain?
Which requirement remains unsatisfied and what acceptable evidence can fix it.
Can support request remote screen control?
No; do not install remote-control software.
Should KYC time count in withdrawal time?
Yes in the end-to-end total, while shown separately.